At WOODROW STYLE LTD, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a clear and fair returns and exchanges policy. Please read carefully before making a return or exchange.
1. Eligibility for Returns
To be eligible for a return or exchange:
Items must be unused, unwashed, and in the original condition with tags and packaging intact.
Returns must be requested within 14 calendar days of receiving your order.
Certain items such as personalized products or final sale items may not be eligible for return.
2. How to Initiate a Return or Exchange
Contact our customer support team at payment@woodrowstyle.net with your order number and reason for return or exchange.
Our team will provide instructions for returning the item, including a return authorization if required.
Package the item securely to prevent damage during transit.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a tracked shipping service to ensure the package reaches us safely.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
Exchanges are subject to stock availability.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item:
Contact us immediately at payment@woodrowstyle.net with your order number and photos of the issue.
We will provide a replacement or issue a full refund, including shipping costs.
7. International Returns
International customers are responsible for customs duties, import taxes, and return shipping costs unless the return is due to an error on our part.
Return processing times may take longer for international shipments.
8. Contact Information
For questions about returns, exchanges, or refunds, please contact us:
